Warranty Policy

AXCELLIS PRODUCT GUARANTEE TERMS

Coverage Scope

Our guarantee protects against manufacturing defects exclusively. Coverage excludes damage resulting from:

  • Accidents or impacts
  • Improper usage or negligence
  • Unauthorized repairs or alterations
  • Liquid exposure (unless explicitly rated waterproof)
  • Normal deterioration from use
  • Electrical surges or power irregularities
  • Cosmetic imperfections
  • Incorrect installation
  • Incompatible accessories, charging equipment, or power sources
  • Removal or alteration of serial numbers, barcodes, or security markings

Documentation Requirements

Mandatory for All Claims:

  • Original product packaging
  • Complete contents (accessories, documentation, warranty certificates)
  • Original proof of purchase

We strongly recommend retaining all packaging and receipts until the guarantee period concludes.

Additional Conditions

  • Guarantees apply solely to original purchasers and cannot be transferred
  • All claims require evaluation by certified technicians to establish eligibility
  • Remedy options (repair, replacement, or refund) are determined by suppliers or manufacturers
  • Software issues, data loss, business interruption, and consequential damages are excluded

Guarantee Duration (From Purchase Date)
• Anker – 12 months
• Soundcore – 12 months
• Eufy Home & Security – 12 months
• Bluetti Power Stations – 5 years (except model EB3A – 2 years)
• All other brands (unless specified otherwise) – 6 months
• Laptop Bags and Sleeves – No guarantee