Privacy Policy

AXCELLIX LIMITED DATA PRIVACY STATEMENT

  1. Overview

This statement outlines how Axcellis Limited (“Axcellis,” “our company,” or “we”) handles your personal information when you engage with our digital platforms, make purchases through our online store, or visit our physical location. Axcellis Limited serves as the primary data steward for all information collected.

  1. Scope of Coverage

This privacy framework applies to:
• Casual browsers exploring our website
• Registered account holders and guest purchasers
• In-person shoppers at our retail premises
• Subscribers to our promotional communications and marketing materials

  1. Categories of Information Gathered

• Personal Identifiers – Full name, account handles, unique user IDs
• Contact Details – Invoice addresses, shipping destinations, email contacts, mobile numbers
• Purchase Records – Payment histories, transaction amounts, product acquisition details
• Device Information – Internet protocol addresses, browser specifications, geographic settings, system configurations
• Account Preferences – Encrypted login credentials, order history, stated interests, survey participation
• Behavioral Analytics – Website navigation patterns, feature usage, service interactions
• Communication Preferences – Marketing consent status, preferred contact channels

  1. Collection Methods

• Voluntary Submission: You directly provide identification, contact, and financial details through forms, correspondence, or verbal communication.
• Automated Capture: Our systems gather technical specifications and browsing behaviors through tracking technologies as you navigate our platforms.
• External Sources: We may obtain supplementary information from analytics services, payment processors, and other verified third-party providers.

  1. Purpose and Legal Foundation for Processing

• New customer onboarding – Contractual necessity
• Order fulfillment, payment handling, and debt recovery – Contractual necessity
• Relationship maintenance, policy updates, feedback requests – Contractual necessity & legitimate business interests
• Contest administration and research participation – Contractual necessity & legitimate business interests
• Business protection, troubleshooting, infrastructure maintenance – Legitimate interests & legal compliance
• Content personalization and advertising effectiveness – Legitimate business interests
• Service enhancement through data analysis – Legitimate business interests

  1. Information Retention

Personal information is maintained only for periods necessary to achieve collection purposes, including statutory, regulatory, and fiscal obligations. Kenyan tax regulations mandate retention of fundamental customer records (contact, identity, financial, and transaction data) for seven years following the termination of the business relationship.

  1. Information Sharing Practices

We collaborate with:
• Technology and infrastructure service providers
• Legal, financial, and insurance professionals
• Kenya Revenue Authority and regulatory bodies as required
• Logistics and transportation partners for order execution

  1. Cross-Border Data Movement

When transferring information beyond Kenya’s borders, we implement protective measures including:
• Destination countries with recognized adequate protection standards
• Contractual agreements ensuring Kenyan-equivalent safeguards

  1. Your Rights

• You possess the authority to:
• Obtain copies of your personal data
• Request accuracy corrections
• Demand deletion under applicable circumstances
• Challenge specific processing activities
• Request processing limitations
• Seek data portability
• Withdraw previously granted consent

  1. Contact Information

For privacy-related inquiries, reach our Data Protection Officer:
• Email: shop@axcellis.ke
• Physical Address: Our Mall, First Floor, Off Magadi Road, Nairobi, Kenya