Shipping Information

AXCELLIS DELIVERY SERVICES

Nairobi Metropolitan Delivery Zones & Tariffs

Zone 1 — KSh 350
Karen • Lang’ata • South C • Madaraka • Rongai • Nairobi West

Zone 2 — KSh 400
CBD • Upperhill • Kilimani • Lavington • Parklands • Westlands • South B • Industrial Area • Ngong Road

Zone 3 — KSh 450
Pangani • Eastleigh • Jogoo Rd • Lunga Lunga • Muthaiga • Ngara • Muthangari

Zone 4 — KSh 550
Imara Daima • Umoja • Donholm • Buruburu • Pipeline • Uthiru • Kangemi • Naivasha Rd

Zone 5 — KSh 550
Thiongo Rd • Babadogo • TRM • Kamiti Rd • Kasarani • Gachie Redhill • Loresho • Ngong Town • Lower Kabete

Zone 6 — KSh 750
Mlolongo • Katani • Githurai • Ruiru • Ruaka • Kikuyu • Kinoo

Extended Zones
• Utawala: KSh 800
• Kiambu, Kitengela: KSh 900
• Ruai • Nairobi Gate • Thika • Kayole: KSh 1,000
• Limuru: KSh 1,200
• All Other Locations: KSh 600

Special Considerations for Non-Metropolitan Deliveries

For shipments outside Nairobi, articles exceeding 5 kilograms may incur additional charges beyond standard rates. In such instances, our team will contact you via telephone, instant message, or electronic mail to discuss supplementary costs.


INSPECTION PROTOCOL UPON RECEIPT

Immediate Verification Required: Recipients must examine deliveries for imperfections, transport damage, or incomplete contents before accepting. We cannot process returns for defects, damages, or missing components once delivery is acknowledged.

Metropolitan Nairobi: Should issues be detected, refuse acceptance immediately and notify our customer care team at (+254) 755 685 074 or shop@axcellis.ke within twelve hours.

Outside Nairobi: Retain the shipment temporarily and contact our support team within the same twelve-hour window. We will provide return authorization and shipping instructions.


DELIVERY LOGISTICS

Processing Timeline: Orders ship within 1-2 business days following submission and payment confirmation.

Carriers: For non-metropolitan destinations, we utilize established courier services including G4S, Wells Fargo Courier, Easy Coach, and Mash Courier.

Operating Hours:

  • Monday–Friday: 10:00AM to 5:00 PM
  • Saturday: 10:00 AM – 6:00 PM
  • Sunday & Public Holidays: 11:00AM – 6:00 PM

Delay notifications will be communicated proactively.

Self-Collection Option

Prefer personal pickup? Select “IN-STORE COLLECTION” during checkout.

Collection Location: Our Mall, First Floor
Off Magadi Road, Nairobi, Kenya